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FAQs

FAQS

What is EZCarpool?

EZCarpool is a ride-sharing platform that connects drivers and passengers for carpooling. It allows users to save on travel costs and reduce environmental impact.

Drivers post available rides, and passengers can search for and join these rides based on their preferences . The app facilitates easy booking, communication, and real-time tracking of rides.

Signing up for EZCarpool is quick and easy. We only support Google login for a seamless and secure sign-up process.

1. Every driver must submit a valid driving license for verification 2. Drivers are required to provide a copy of their Computerized National Identity Card (CNIC). 3. Driver performance is continuously monitored through ratings and reviews from co-passengers.

Drivers only see your name, profile picture, and verification status when you accept a ride, keeping other personal details private

A passenger’s account on EZCarpool can be automatically blocked under the following circumstances: \n 1. If a passenger's rating falls to a very low level, their profile will be automatically blocked. \n 2. Frequently canceling accepted orders can result in an account block. \n 3. Receiving multiple complaints from drivers about inappropriate behavior or misconduct. \n 4. Complaining about drivers without valid reasons or excessively can also lead to a block. \n 5. Being consistently late at the pickup point.

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1. Check driver’s profile details and reviews before booking, and ensure the vehicle matches the app's information. 2. Share trip details with a trusted contact and use the app's real-time tracking feature. 3. Use the app's chat feature to communicate with the driver and keep personal information private. 4. Arrange pickups and drop-offs in well-lit, populated areas. 5. If you feel unsafe, end the ride immediately and contact emergency services if needed.
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